Your information, handled with care.

In this policy, “we”, “us” and “our” mean Indras Polymers, SF No. 614/1B1, Power House Road, Puttuvikki, Coimbatore, Tamil Nadu – 641010.

This policy covers our website and the ways you contact us: our quote form, email, phone and WhatsApp. We follow India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

• Your name, company, phone number and delivery place when you send an enquiry.
• The polymer grades and quantities you need, and any message you write.
• Messages, photos and documents you send us on WhatsApp or email.
• Basic technical information such as your IP address, to keep the website secure and stop spam.

• To reply to your enquiry and send you prices, quotes and product details.
• To process and deliver your orders, and to send invoices and delivery updates.
• To provide support and follow up on your requirements.
• To keep our website secure and prevent misuse.
• To meet our legal, tax and accounting obligations.

When you message our WhatsApp number, we receive your number, profile name and the messages and files you send, so our team can reply and follow up.

To stop receiving messages, reply STOP or tell us in the chat. Meta's handling of your data is covered by WhatsApp's Privacy Policy.

• Meta (WhatsApp), to send and receive WhatsApp messages.
• Our website hosting and email providers.
• Transport and logistics partners, to deliver your orders.
• Government authorities, when the law requires it.

Our website does not use advertising or tracking cookies. We only store what is needed for the website to work, such as your light or dark theme choice.

We keep enquiries and messages for as long as we have a business relationship with you, and then for as long as the law requires us to keep business records. When we no longer need your information, we delete it.

• Ask what personal information we hold about you and how we use it.
• Ask us to correct, update or delete it.
• Withdraw your consent at any time.
• Raise a complaint with us, and then with the Data Protection Board of India if you are not satisfied.

Email indraspolymers@gmail.com or call +91 90036 52225 with any question about this policy.